Voiceops gives you expert-level QA and coaching on 100% of your calls—without adding headcount or relying on keyword detection. We analyze real conversations to surface coaching opportunities, spot compliance risks, and uncover what’s actually working across your team and customer experience.

It observes your team. During onboarding, your QA team continues doing what they already do—reviewing and scoring calls. Voiceops watches, learns your standards, and adapts to your unique style and terminology. In as little as two weeks, your AI QA models are trained and deployed.

Nope. Unlike legacy tools, we don’t rely on keyword matching. Our AI understands nuance, so it can handle gray areas, tone, and context. That means fewer false positives, and a far more flexible system that aligns with how your team actually works.

Yes. Scorecards are completely customizable—by team, call type, product line, region, funnel stage, or even lead source. You can apply different sections to different scenarios, while maintaining consistent QA across the business where needed.

Managers get real-time dashboards with per-rep breakdowns, skill trends, and drilldowns into call-level examples. We also auto-generate coaching documentation—like 1:1 prep docs, performance improvement plans, and annotated feedback. Reps can respond, acknowledge feedback, and track their progress over time.

Absolutely. You’ll see exactly who’s excelling and who needs support—down to which specific behaviors (like objection handling or motivation discovery) are working or missing. You can even filter by teams, managers, or specific criteria to pinpoint trends.

Yes. We detect and triage compliance risks—like legal language, misinformation, or regulatory gaps—and surface them for review. Teams can customize severity levels, track incidents, and route alerts to HR or Legal as needed.

Voiceops automatically analyzes 100% of your calls for trends like objections, motivations, competitor mentions, FAQs, and customer misconceptions. You can slice this data by market, program, funnel stage, or campaign—then drill into the exact call clips driving the insights.

Yes. We integrate with platforms like Five9, NICE, Salesforce, and others. We can pull call data and push structured insights directly into your existing tools. You’ll also get CSV and API access for your BI or reporting team.

Completely. You can set permissions by role, restrict rep access to their own data, and structure reporting for every level—from rep to director to exec. Voiceops adapts to how you work, not the other way around.

Most customers see ROI through faster ramp time, improved coaching, better QA coverage, and measurable lifts in performance or enrollment (for education clients). In some cases, companies can reduce QA headcount or avoid expanding it while maintaining full QA coverage.