Welcome to Voiceops.com (“the Site”), owned and operated by Voiceops (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This privacy policy (“Policy” or “Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you visit our Site or use any related services (collectively, the “Services”). By accessing or using our Site, you consent to the practices described in this Policy. If you do not agree with any part of this Policy, please do not use our Site. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.

This Privacy Policy does not apply to the extent we process information in the role of a processor or service provider on behalf of our customers (for example, with regards to audio data supplied by our customers). In that context, our processing of your personal information is subject to our agreements with our customers. Our customers are the data controllers, and their privacy policies will apply to the processing of your personal information. We are not responsible for the privacy or data security practices of our customers, which may differ from those explained in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that can identify you, such as your name, email address, phone number, mailing address, job title, and company name when you:

• Sign up for an account: We collect your name, email address, and company name.
• Subscribe to a newsletter: We collect your email address. When we send you emails, we may use embedded pixels or other technologies to track information about your receipt and interaction with our emails, such as whether and when you open them, whether you access any links included in our emails, how long you read our emails, whether you forward our emails and to whom, your General location data (described below), and your Browser, software, and device data (described below), to learn how to deliver a better customer experience and improve our Services.
• Submit a contact form: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
• Purchase products or services
• Apply for a job: If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through a third-party service, such as LinkedIn. If you do so, we will collect the information you make available to us through that service.

1.2  Information We Collect When You Use Our Services.

We may also collect information from or about you or your devices from various sources, as described below.

• Browser, software, and device data (e.g., IP address, operating system version, browser type, device type, device identifiers, web browser type and version)
• Usage data (i.e., information about your interactions with our Services, like the pages you visit, time spent on the Site, links clicked, content viewed, referrer information (the website you visited before coming to our Services), and the dates and times of your visits)
• General location data (e.g., city, country). When you use our Services, we receive your location information. For example, we infer your general location by using your IP address.

1.3 Cookies and Similar Technologies

We and our third-party partners collect information about your activities on our Services using cookies, pixel tags, SDKs, or other tracking technologies. Our third-party partners, such as analytics, advertising, and security partners, may also use these technologies to collect information about your online activities over time and across different services. We and our third-party partners use these cookies, web beacons, and other tracking technologies to:

• Remember your preferences
• Analyze Site usage
• Provide content and ads that may be relevant to your interests

You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited.

1.4 Information We Receive from Other Sources.

In some instances, we collect certain user data and other usage information through our third-party service providers. Such information will be subject to this Privacy Policy but may also be subject to the third party’s own privacy policies. For instance, to facilitate and market our Services, we may infer your company name and information using your IP address.

2. How We Use Your Information

We use the information we collect for various purposes, including:

1. Providing and Maintaining the Site
   
   • To personalize your experience and deliver the content and product offerings relevant to your interests.
   • To process transactions or fulfill orders.
2. Communication
   
   • To respond to inquiries or provide customer support.
   • To send updates, promotions, and other marketing communications and other information relating to our Services (where lawful and subject to your preferences).
   • To send you text messages.
3. Analysis and Improvements
   
   • To monitor and analyze usage and trends to improve the Site’s performance and functionality.
   • To test and develop new products, services, functionalities, or features.
4. Marketing and Advertising
   
   • For marketing and advertising purposes, such as to develop and provide promotional and advertising materials that may be relevant, valuable or otherwise of interest to you.
5. Compliance and Protection
   
   • To detect, prevent, or investigate fraudulent, abusive, or illegal activities, and respond to trust and safety issues that may arise.
   • To comply with applicable laws, regulations, and legal processes, and to enforce our Terms of Service or other legal rights
   • For other purposes for which we provide specific notice at the time the information is collected.

3. How We Disclose the  Information We Collect

We may share your information in the following circumstances:

1. Service Providers
   
   • In connection with the provision of our Services, we may share information with third-party vendors and service providers who perform services on our behalf (e.g., payment processors, hosting services, analytics providers).
2. Analytics Partners
   
   • We use analytics services, such as Google Analytics, to collect and process certain analytics data. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/ 
3. Advertising Partners
   
   • We work with third-party advertising partners to collect and process your information in order to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://optout.aboutads.info) and serve ads through cookie-based technologies. Please visit their opt-out pages to learn about how you may opt out of receiving certain web-based personalized ads from member companies. These opt-outs will apply only to our third-party advertising partners that are members of these organizations. These opt-outs will not apply when our partners serve ads through non-cookie-based technologies.
4. Merger, Sale, or Other Asset Transfers
   
   •  We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
5. As Required By Law and Similar Disclosures
   
   •  We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
6. Consent
   
   • We may disclose your information with your consent or at your direction.

4. Your Choices and Rights

4.1 Access, Update, or Delete

If you have created an account on our Site, you may review, update, or delete certain personal information by logging into your account. You may also contact us directly to request access to, correct, or delete any personal information that you have provided to us.

4.2 Opt-Out of Marketing Communications

You can opt out of receiving marketing emails from us by following the unsubscribe link in each email or by contacting us. Even after opting out, we may still send you transactional or administrative messages (e.g., order confirmations, account updates).

4.3 Cookies and Tracking Technologies

Most web browsers allow you to control cookies through the browser settings. You can set your browser to reject cookies or to notify you when a cookie is being placed on your device. Please note that if you choose to reject cookies, some features of our Site may not function properly.

4.4 Do Not Track

There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.

5. International Data Transfers

Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers. If you are located in a jurisdiction with laws governing data collection and use that differ from those of the country in which we process your information, then you consent to the transfer of your information to that other country. Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. We may also transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.

6. Data Security

We implement reasonable security measures to protect the confidentiality, integrity, and availability of your personal information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, because no data transmission or storage system can be guaranteed to be 100% secure, we can make no guarantees as to the security or privacy of your information. If you have any reason to believe that your interaction with our Site is no longer secure, please contact us immediately.

7. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or for as long as we are legally required or permitted to do so. The exact retention period depends on the type of information and the purpose for which it was collected.

8. Children’s Privacy

Our Site is not intended for children under the age of 18 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you become aware that we have collected personal information from a child under the age of 18, please contact us so that we can take appropriate action.

9. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of such third-party sites. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

10. Changes to This Privacy Policy

We may update this Policy from time to time, and the revised version will be effective when it is posted. When we make material changes, we will revise the “Last Updated” date at the top of this Policy, or we will notify you through our Services, by email, or other communication. Your continued use of the Site after we make material changes is deemed acceptance of those changes, so please check this Policy periodically for updates.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: operations@voiceops.com