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Self-serve AI that measures rep skills, provides feedback and tailored roleplays, and tracks whether behavior and results improve.

Managers stay in control at every step.

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Daily Brief Coaching Team Reports
RECENT WORK
New-market conversion Coaching progress Rep performance Playbooks New pricing policy
Data sources Settings
What should Voiceops work on? 1,284 CUSTOMER CONVERSATIONS IN SCOPE
Reading Maya’s calls since your last 1:1 0 of 34
Alicia R. 2:14 “I can send the pricing over now.”
Marcus T. 4:08 “It’s $40 more, but…”
Dana P. 1:52 price named before discovery
Value-first framing improved from 32% to 46%.
I reviewed 34 calls and prepared Maya’s 1:1. Her value-first framing is improving, but price is still introduced too early in several calls. View 1:1 brief →
Back to chat
Qualified conversion Last 30 days · 1,284 conversations
31% 24%
Pricing 58%
Prospects hear the price before they hear the value.
Rep handling 27%
Value framing dropped on new-market calls.
Most of the decline is how price gets introduced, not lead quality. Open supporting calls →
Maya · 1:1 Edited just now · Prepared by Voiceops
Coaching focus Establish value before price. Since your last meeting Maya used value-first framing on 46% of qualified calls, up from 32%. Call moments
Alicia R. · 2:14 — “I can send the pricing over now.” Marcus T. · 4:08 — “What matters most to you here?”
Discussion outline
1.  Listen to the opening of Thursday’s call together. 2.  Practice the value-first framing once. 3.  Agree what Maya will hold to next week.
Alicia Price-conscious homeowner Built from this call and 327 similar conversations

“Your competitor is $40 less per month. What am I getting for the difference?”

Mute Pause End roleplay

TRUSTED BY TEAMS AT

Brooks Pest ControlKin InsuranceSmartEnergyUnitek LearningTrueholdWestlake FinancialISSA
Brooks Pest ControlKin InsuranceSmartEnergyUnitek LearningTrueholdWestlake FinancialISSA

Voiceops shortens the coaching feedback loop.

01Evidence → trend, automaticMeasured on every call
SETS A SPECIFIC NEXT STEP

Voiceops scores it on every call and tracks the trend for each rep.

021:1 with the plan readyPractice built for the rep
COACHING FOCUSClose on a date before the call ends
2 call clipsRoleplay assigned

The brief and practice are prepared before the manager walks in.

03KPI verifiedOn every call that follows
SETS A SPECIFIC NEXT STEP · NEXT 21 CALLS
52%68%
BeforeAfter the 1:1

Ask anything across every customer conversation.

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WORKSPACE
Playbooks 1
Dashboards 1
Threads 1
Reading calls…

Three moments account for most of the stalled calls. The clearest one is pricing: reps quote a number before the customer has said what the problem costs them, and the conversation turns into a negotiation from there.

Price raised before value 38%
Security questions handed off 21%
No next step set 26%

The security handoffs are worth a look too. In most of those calls the answer already exists in the docs, so a short objection-handling refresher would cover it.

Want me to turn this into a dashboard? Build the dashboard Not now
Dashboard created. Call friction · last 30 days

Two things, consistently. Your top performers establish value before they talk price, and they put a number on what waiting costs. Here are the clearest examples from last month:

“Before we talk price, what does another quarter like the last one cost you?” Maya · Northwind renewal · 6:12
“Your team lost nine days to manual review last month. That is what we are pricing against.” Devin · Halcyon expansion · 3:48

Across the team that framing shows up in 78% of top-performer calls and 41% of everyone else’s.

Want me to build a playbook from these calls? Build the playbook Not now
Playbook created. Establish value before price

Yes, but only on inbound. Qualified rate has fallen steadily since the June campaign launched, while outbound has held flat.

Jun 1 Aug 5
41% → 29% qualified rate, inbound

Budget mismatch is now the top disqualifier, up 2.3× over the period, and about two thirds of the drop traces back to paid social.

Want me to send the findings to Linda in marketing? Send to Linda Not now
Sent to Linda. Inbound lead quality, June–August

Voiceops handles the tedious work between every coaching session.

ScorecardsTeach Voiceops your scorecard. Every relevant call gets scored.See it
Tailored guidanceKnow where each rep or team should focus.See it
1:1 prepGet the trend, specific call examples, and coaching plan.See it
PlaybooksTurn what works into a playbook your team can use and update.See it
RoleplaysTurn each rep’s feedback into practice built for them.See it
DashboardsCreate the dashboard you need yourself, just by asking.See it
MonitoringCatch important issues and changes as they happen.See it
Cross-call investigationAsk questions across a customer’s entire history.See it
Voiceops gives us the data from our conversations to act on. Increasingly, it’s doing some of the work too.
Image of Ben Chapman - VP OF SALES, ISSABen ChapmanVP Sales, ISSA

Live guidance for reps

In-the-moment guidance, driven by your managers’ priorities.

Live4:12Maya · Alicia R. · renewal call
Alicia R.We’ve been happy overall, but I’m looking hard at the renewal this year.
MayaLet me walk you through what’s included now.
Alicia R.
Maya
GUIDANCEValue before price. Name the two things she said matter — response time and the annual visit — then compare on total cost.
Based on your manager’s playbook

Ramp new reps faster.

Onboarding programs and assessments, built from your actual calls.

Renewal — price objection Enterprise account, competitor quote on the table
Difficulty Standard Firm Hostile
25 reps assigned JTMBDKSR+21
AR Alicia R. · AI customer 00:58
Alicia is speaking

Your competitor is $40 less per month. What am I getting for the difference?

Your turn — respond out loud
Mute Pause End
Voiceops feels built for changing behavior faster.
John HoytDirector of Training, Kin Insurance

Playbooks based on your top performers.

3 calls
HubSpot · Closed won
Salesforce · Revenue
Top-performer pattern Establish value before price
78%Top performers
41%Team
Listen to what good sounds like
Maya R. · 2:14 0:18
Marcus T. · 4:08 0:24
Dana P. · 1:52 0:16
Added to team playbook

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Daily brief Thursday · 7:40 AM

Alex’s call Maya’s two calls Jamie’s examples

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