The AI coaching and training platform

Raise your call center's performance in weeks with world-class coaching

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Know everything that
happens on your calls

Whether you’re making 1,000 calls a week, or 100,000, get a full view into where reps are thriving and where they need work

Custom Behaviors
Accurate Transcripts
Instant Search

Measure what matters most to your business

In a 30-minute calibration call with VoiceOps, define the behaviors reps should do on calls

Dashboard shows how often your reps follow your sales process

Weekly trends show you see if coaching is moving the needle

Drill down to specific coaching opportunities

Skim through a call transcript for a quick pulse on the conversation

Jump right to the coaching opportunities

Listen to key moments when you need to hear tone

Search turns your calls into a giant knowledge-base

Explore your data by searching millions of statements at a keystroke

Find a specific phrase, like a competitor or a compliance issue

Bring all of your call
coaching into one place

Whether it’s a quick note, group
session, or formal 1-1, we’ve got you covered

Comments

Leave feedback for reps directly on the transcript

Have async feedback discussions without pulling your team off the phones

Sessions

Document your offline coaching sessions so that you have notes to revisit

Share with your rep in 1-click so they know what to work on

Set check-ins and we’ll take care of sending a reminder

Reporting

Daily reporting to execs on the team’s progress towards coaching goals

Quarterly reviews with our in-house data science team on what’s working and what’s not

Higher revenue and happier reps in the first 60 days

The largest online high school uses VoiceOps to help prospective students enroll into the right program

"A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. "