The behavior-based coaching platform
Raise your call center's performance in weeks with world-class coaching enablement
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Know everything that
happens on your calls
Whether you’re making 1,000 calls a week, or 100,000, get a full view into where reps are thriving and where they need work
- Custom Behaviors
- Accurate Transcripts
- Instant Search
Measure what matters most to your business
In a 30-minute calibration call with VoiceOps, define the behaviors reps should do on calls
Dashboard shows how often your reps follow your sales process
Weekly trends let you see if coaching is moving the needle
Drill down to specific coaching opportunities
Skim through a call transcript for a quick pulse on the conversation
Jump right to the coaching opportunities
Listen to key moments when you need to hear tone
Search turns your calls into a giant knowledge-base
Explore your data by searching millions of statements at a keystroke
Find a specific phrase, like a competitor or a compliance issue
Bring all of your call
coaching into one place
Whether it’s a quick note, group
session, or formal 1-1, we’ve got you covered
Comments
Leave feedback for reps directly on the transcript
Have async feedback discussions without pulling your team off the phones
Sessions
Document your offline coaching sessions so that you have notes to revisit
Share with your rep in 1-click so they know what to work on
Set check-ins and we’ll take care of sending a reminder
Reporting
Daily reporting to execs on the team’s progress towards coaching goals
Quarterly reviews with our in-house data science team on what’s working and what’s not
"This is a game changer in our center! Feedback to streamline our day."
Angela Marsola
Admissions Manager @ Penn Foster
"Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far"
Jon Santefort
Sales Manager @ Homelight
"It’s the best training tool I have ever seen."
Andy Groher
Senior Sales & Ops @ Funding Circle
"This is an amazing coaching tool that produces results."
Paul Fairbrother
Senior Team Lead @ Weebly
Get call coaching news and resources from VoiceOps
We'll send you periodic emails about coaching call center teams for better performance