Who We Are

VoiceOps is the first and only coaching enablement solution for call centers that helps companies achieve higher ROI by making coaches more effective.

About Us

Our Team

Ethan Barhydt

CEO & Founder

VoiceOps enthusiast

Tom Muise


Bass guitar enthusiast

Erika Jesse

People Operations Manager

Outdoor enthusiast

Shari Tishman

Head of Marketing

Belly laugh enthusiast

Dan Miller

Head of Client Success

Percussion enthusiast

Viji Vennelakanti

Director of Product

Podcasts, books, & healthy living enthusiast

Phillip Chaffee

Senior Software Engineer

Kombucha enthusiast

Sam Brownlow

Senior Software Engineer

Documentary enthusiast

Todd Tarsi

Front End Engineer

Cooking, math, 3-d art, & cat enthusiast

Michael Aldridge

Staff Site Reliability Engineer

Uptime enthusiast

Nic Boutte

Support Manager

Thai tea enthusiast

Wendy Roth

Implementation Manager

Sea otter enthusiast

Nora Moravec-Gallagher

Director of Client Success

Chocolate cake enthusiast

Shay Etches

Strategic Marketing Manager

Fitness enthusiast

Justin Williams

Strategic Account Executive

Outdoor adventure enthusiast

Edward Hood

Senior Sales Development Representative

Fishing enthusiast

Gregg Thompson

Senior Sales Development Representative

Street motorcycle enthusiast

Aaron Phillips

Senior Sales Development Representative

Beach volleyball enthusiast

Jared Lee

Senior Sales Development Representative

Helping veterans enthusiast

Arlen Exconde

Operations Lead, Transcription

Karaoke & purple enthusiast

Mitch Alonzo

Operations Lead, Data Labeling

Coffee, pastries, & music enthusiast

Learn more here

The New World of Call Center Coaching

The new reality of customer expectations demands a new way of coaching call center teams. This eBook provides concrete steps to use a strategic and modern approach to coaching that will turn your call center into a force for growth.

  • Access the eBook now
  • We're hiring!

    Join the VoiceOps Team

    We're smart, we're fun, and we're working hard together to build something special. Check out our open opportunities and join the company that's making coaching a superpower for teams all over the world.

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    Want to learn more?

    See the VoiceOps Coaching Enablement Platform in action.

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